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Cloud Nine Repair service (UK Customers only

NOTE – WE WILL NOT BE DOING ANY REPAIRS BETWEEN 19/10/26 AND 25/10/26 DUE TO HOLIDAYS
 

IF YOU HAVE THE TOUCH MODEL (tap plates together to turn on) WE CANNOT REPAIR YOUR MODEL.

SNAPPED OR CRACKED PLASTICS(ARM) IS NOT INCUDED IN THIS SERVICE

Please give us a call to see if we have the arm in stock.

Cloud NIne Switch loose or jammed stuck in one position?

If you have model C9-M1.2 or C9-L1.2 with a loose or jammed mains-switch then note this is a common fault, caused by a revised circuit-board fitted by Cloud Nine. This seems to affect irons produced between [approx] 2017 and 2021. You are welcome to still book in your irons if affected with this issue, but please note that the problem is likely to return, even in the short-term. Because of this, the warranty does not cover this situation. (Faulty Switch repairs may take 7 – 10 working days Monday – Friday to repair)

Your model number is on the inside of the arm, top left corner of the sticker

Models we CAN repair are –

C9-M1.0, C9-M1.1 , C9-M1.2, C9-M1.3,

C9-L1.0, C9-L1.1, C9-L1.2, C9-L1.3

If you cant see your model listed anywhere please give us a call

WE DONT REPAIR THE MODELS BELOW

C9-CMV1.0 (2-IN-1 CONTOURING IRON PRO)

C9-T1.0 ( Touch Model)

C9-S1.0 ( Mini Model)

Cloud Nine Cordless

No hair dryer Models

No Curling wands

This repair service is for Cloud Nine hair straighteners only

*Please DO NOT post your Cloud Nines in their big heavy original boxes*

NOTE – WE WILL NOT BE DOING ANY REPAIRS BETWEEN 19/10/26 AND 25/10/26 DUE TO HOLIDAYS